Here to help
Customer Service
One US number connects you to our overseas client-care team. Ask about exact pieces, shipping, care or a custom project—we answer personally.
Telephone
+1 626-554-1880
Call for urgent questions, voice notes or when you prefer to speak with a person before deciding.
Start a chat
Same number as the phone. Send photos, room dimensions or product links and we will reply with advice and exact quotes.
Client care hours
Mon – Sun, 10:00 AM – 9:00 PM Pacific Time (PST)
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Richard Jiang — General Manager, Overseas Client Care and Irving Li — Overseas Support, 8:00 PM – 5:00 AM PST